Butt Solicitors Complaints and Data Protection
COMPLAINTS
If you ever become dissatisfied with the service provided, then we would like you to tell us about it. Any complaint will be properly investigated with a view to bringing it to a satisfactory conclusion.
If you do have a complaint, you can raise it with Nadeem Butt, either in writing or over the phone, or you can arrange an appointment to see him. He will then investigate this and report back to you. If you are still not satisfied with the outcome, then you can raise your complaint with Rozina Butt who is a Partner in this firm.
We have an official Complaints Procedure document, which can be made available on request, outlining our procedures and time scales of dealing with complaints. Please be advised that we can take up to eight weeks to investigate your complaint.
At the conclusion of the complaint if you remain unsatisfied, you are entitled to complain to the Legal Ombudsman. The time scale for this is 6 months from the conclusion of your complaint, and after having received a written response from us outlining details of the Legal Ombudsman and being warned that the complaint must be referred to them within 6 months. If this is not expressed within our written response, then you can refer your complaint to the Legal Ombudsman no later than one year from the act/omission; or one year from when you should reasonably have known there was cause for complaint.
The contact details of the Legal Ombudsman are:
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH Tel: 0300 555 0333 Email: enquiries@legalombudsman.org.uk
Complaint about our Bill: You are entitled to make a complaint about the firm’s bill. You may also have the right to object to the bill of costs by applying to a court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid the firm may charge interest. You are entitled to a copy of the firm’s complaints procedure upon request.
DATA PROTECTION
The General Data Protection Regulation (GDPR) gives you control over your personal data and makes sure it is not processed if you do not give consent, unless there are necessary reasons in the legislation or for public interest. All use of information from you is subject to your instructions, the Data Protection Act 2018, and our duty of confidentiality.
Any individual whose data is held by the firm may make what is called a ‘subject access request.’ This is a request to see what data is actually held about them. You have a right to be informed and be given your information in a clear and concise manner, access your personal information, be informed of the purposes of the data processing, have your information corrected if it’s incorrect, object to or restrict the processing of your information, have your information deleted, prevent or query automated processing, the right to lodge a complaint with the ICO or another supervisory authority and have the right to easily move, copy or transfer your personal information.
The information you provide us is primarily used for the provision of legal services to you, and for related purposes including updating records, analysis for management purposes, statutory returns and regulatory compliance. Your information can be held by us on computer and/or paper files and records and may be transferred internally. Our work may require us to share information with third parties such as expert witnesses and other professional advisers.
You can obtain further information from the Information Commissioners Office, and if you are still unsure of your rights then please contact us immediately for these to be explained in person.